Privacy Policy for Falung

Last Updated: June 17, 2026

Falung ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Falung mobile application, website, and related services.

By using Falung, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Name

• Phone number

• Email address

• Profile photo

• Vehicle information (for riders)

• Rider registration details

• Community directory information submitted by users

• Any information voluntarily provided through forms or support requests

Location Information

Falung may collect location data when you:

• Check in to a vehicle stand

• Use location-based features

• Allow location permissions on your device

Location information is used to:

• Verify rider stand check-ins

• Display rider availability

• Support geofence-based check-out functionality

• Improve platform services

Location collection may occur while the app is in use and, where permitted and enabled by the user, in the background for rider availability verification.

Marketplace Information

When using marketplace features, we may collect:

• Listing details

• Product descriptions

• Photos uploaded by users

• Communications related to listings

Usage Information

We may automatically collect:

• Device type

• Device identifiers

• Operating system version

• App version

• Language settings

• IP address

• Date and time of access

• Feature usage information

2. How We Use Your Information

We use collected information to:

• Create and manage user accounts

• Verify rider registrations

• Enable rider directory services

• Support stand check-in and check-out functionality

• Display rider profiles and availability

• Operate marketplace listings

• Facilitate communication between users

• Improve app performance and user experience

• Detect fraud, abuse, or misuse

• Provide customer support

• Comply with legal obligations

3. Reviews, Ratings, and Public Profiles

Information you choose to publish may be publicly visible, including:

• Rider profile information

• Vehicle details

• Reviews and ratings

• Marketplace listings

• Community directory information

• Public profile pages accessed through shared links or QR codes

Please only share information you are comfortable making public.

4. Analytics and Crash Reporting

Falung uses third-party analytics and diagnostic tools to improve service quality.

These services may collect information such as:

• Device information

• Usage statistics

• Crash reports

• Performance data

We currently use:

• Firebase Analytics

• Firebase Crashlytics

These services process data in accordance with their own privacy policies.

5. How We Share Information

We do not sell your personal information.

We may share information:

With Other Users

To enable platform functionality, certain information may be visible to other users, including:

• Rider profiles

• Contact information voluntarily shared by users

• Reviews and ratings

• Marketplace listings

With Service Providers

We may share information with trusted service providers that assist us in operating the platform, including:

• Cloud hosting providers

• Analytics providers

• Authentication providers

• Technical support providers

Legal Requirements

We may disclose information when required to:

• Comply with applicable laws

• Respond to legal requests

• Protect user safety

• Protect our rights and property

• Investigate fraud or abuse

6. Data Retention

We retain information for as long as necessary to:

• Provide services

• Maintain platform functionality

• Meet legal obligations

• Resolve disputes

• Enforce our agreements

When information is no longer required, we will delete or anonymize it where reasonably possible.

7. Data Security

We implement reasonable technical and organizational safeguards designed to protect your information.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Falung is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Withdraw certain permissions

• Object to certain processing activities

To exercise these rights, please contact us using the details below.

10. Third-Party Services and Links

Falung may contain links to third-party websites, communication services, or applications such as phone dialers, messaging platforms, or external websites.

We are not responsible for the privacy practices of third-party services. Users should review the privacy policies of those services separately.

11. International Data Transfers

Your information may be processed and stored on servers located in countries other than your own. By using Falung, you consent to such transfers where permitted by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted within the application, on our website, or through other appropriate communication channels.

Continued use of Falung after updates become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Falung Support

Website: Falung Official Website

Email: support@falung.com